QuantumPOS stands behind the products we supply.

Please contact us if you experience a problem so we can help assess the issue and arrange the appropriate solution.

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Warranty coverage

Unless otherwise agreed in writing, our products are supplied with a back-to-base warranty. This means products may need to be returned to QuantumPOS for assessment and repair.

All new products include a minimum 12-month warranty from the date of purchase. Some products have longer warranty periods, as specified at the time of sale.

Our warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidental damage, liquid exposure, power surges, faulty external power equipment, or operation outside the manufacturer’s specified environmental conditions.

These exclusions do not limit any rights or remedies available under the Australian Consumer Law.

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Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our warranty benefits are additional to these rights. Consumer guarantees may continue to apply after the stated warranty period has expired.

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How to arrange a return

Before sending a product back, please contact QuantumPOS on 0431-431-231 or email quantumpos@gmail.com.

Please provide your proof of purchase, product details and a description of the problem. We will advise you of troubleshooting steps, the return address and any packaging requirements.

Contacting us first helps prevent delays and ensures your return reaches the correct location. Failure to obtain prior authorisation does not remove your statutory rights.

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Return freight and repairs

For products that can reasonably be posted or shipped, you may need to pay the initial return freight. If the product is confirmed to have a fault covered by our warranty or the Australian Consumer Law, we will reimburse reasonable return freight costs and cover delivery of the repaired or replacement product. Please retain your freight receipt.

Where faulty goods are too large, heavy or difficult to return, we will arrange collection at our expense where required by law.

If an issue is not covered, we will explain any proposed assessment, repair or freight charges and obtain your agreement before proceeding.

Loan equipment is not provided as part of our standard warranty service. This does not limit any entitlement you may have under the Australian Consumer Law.

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Damage on delivery or faults on arrival

Please inspect your order as soon as reasonably possible after delivery. If it arrives damaged or appears faulty, contact us promptly so we can assist.

Where possible, photograph the damage, retain the packaging and notify the courier of visible delivery damage. A delay in reporting does not automatically remove your statutory rights.

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Data, software and backups

Repair, testing, resetting or replacement of equipment may result in the loss of stored data, software or settings.

Please maintain regular backups and, where possible, complete a backup before returning equipment. This includes sales records, customer information, product databases and system settings.

Unless separately agreed in writing, our repair service does not include data backup, recovery or restoration.

To the extent permitted by law, QuantumPOS is not responsible for the loss or corruption of data, software or settings. This limitation does not exclude liability or rights that cannot lawfully be excluded, including under the Australian Consumer Law.

 

Change-of-mind returns and exchanges

Please choose carefully. We do not offer refunds simply because you change your mind or select the wrong product.

Change-of-mind exchanges can be arranged with QuantumPOS before returning the goods. Customers are responsible for return freight and a $50 restocking fee for these exchanges.

These conditions and charges do not apply to remedies you are entitled to under the Australian Consumer Law.

Contact QuantumPOS

Phone: 0431-431-231
Email: quantumpos@gmail.com